Return & Refund Policy

Our Commitment to You

At Deadfall Design, we stand behind the quality of everything we make. If something isn't right, we want to make it right.

Return Window

We accept returns within 30 days of the delivery date. Items must be returned in like-new, resalable condition — unworn, undamaged, and with all original packaging intact. Items that show signs of use or are missing original packaging are not eligible for return.

Opened or applied suppressor seals cannot be returned due to the single-use adhesive.

How to Initiate a Return

To start a return, reach out to us at deadfalldesign@gmail.com with your order number and a brief description of the reason for your return. We'll get back to you promptly with next steps.

Please do not send items back without contacting us first.

Refunds

Once we receive and inspect the returned item, we will notify you by email. If approved, your refund will be processed to your original payment method within 5–7 business days. Customers are responsible for arranging and paying for their own return shipping label; original shipping charges are non-refundable. Deadfall Design reserves the right to amend this policy on a case-by-case basis.

Fit & Compatibility

Our gear is built to integrate with a range of binocular harnesses and body types, but we can't guarantee a fit for every setup or every person. If the product doesn't work for your configuration, it may be returned under our standard return policy above (like-new condition, within 30 days, customer covers return shipping). We recommend reviewing product specs and reaching out with fit questions before purchasing.

Defective or Damaged Items

If your item arrives defective or damaged, we will make it right — no questions asked. Contact us at deadfalldesign@gmail.com within 30 days of delivery and we'll arrange a replacement, regardless of whether the item has been opened or used. Note: normal wear from use in the field is not considered a defect.

Return Shipping

Customers are responsible for creating and paying for their own return shipping label unless the item is defective or damaged. We recommend using a trackable shipping method, as we cannot guarantee receipt of returned items.

Questions?

If you have any questions about our return policy, don't hesitate to reach out. Contact us here or email us at deadfalldesign@gmail.com.